Haes Support

All the support you need

Haes experts are always on hand to support you. Whether you need help choosing from our extensive range of fire system products, or you’re planning a large-scale installation, Haes can help

Customer Support Team

For all sales and product enquiries our customer support desk is manned by trained and experienced fire system specialists that can help you over the phone or guide you to find all the product information you need.

Call the team on: +44 1895 424505

or email:

Technical Support

Need technical support with a Haes product? Here we offer a range of tools to help you with the installation, operation & maintenance of our control equipment.

From downloads and product FAQs to training videos we’re sure you’ll find the answer you’re looking for.

Visit the Technical Support Page  >


To help you choose the right products, we provide data sheets on all Haes products, including;

Control Panels, Power Supplies and Relays & Switches.


To help you with installation and operation, we provide manuals for all Haes products, including;

Control Panels, Power Supplies and Relays & Switches


To help with installation and operation, we provide technical information, including;

Panel Currents, Dimensions and Battery Capacities


To make sure you have everything you need, we provide forms and documents including;

Account Application Form, Training Registration, Insurance Certificates, and Certificate of Quality System Registration

Latest news

  • Fire India Logo


    Visit Haes at Fire India 2017 – Asia’s Largest Fire and Safety Expo, where we will be showcasing our latest ranges of conventional, addressable and extinguishant fire control panels including a range of marine approved conventional panels which are now being used in over 50 countries worldwide. The expo is a major catalyst of growth
    Read more
  • branded MEAA region blurred

    Welcoming Mark Fenton to the Haes team

    Haes Fire Systems has been operating across the Middle East and Africa for several years and has successfully established its brand and relationship with its customers and the wider market
    Read more
  • VDR Card Blog

    Haes Launch New Voyage Data Recorder Card

    The new Haes VDR (Voyage Data Recorder) communications card is now available to buy.
    Read more