Haes Support

All the support you need

Haes experts are always on hand to support you. Whether you need help choosing from our extensive range of fire system products, or you’re planning a large-scale installation, Haes can help

Customer Support Team

For all sales and product enquiries our customer support desk is manned by trained and experienced fire system specialists that can help you over the phone or guide you to find all the product information you need.

Call the team on: +44 1895 424505

or email:

Technical Support

Need technical support with a Haes product? Here we offer a range of tools to help you with the installation, operation & maintenance of our control equipment.

From downloads and product FAQs to training videos we’re sure you’ll find the answer you’re looking for.

Visit the Technical Support Page  >


To help you choose the right products, we provide data sheets on all Haes products, including;

Control Panels, Power Supplies and Relays & Switches.


To help you with installation and operation, we provide manuals for all Haes products, including;

Control Panels, Power Supplies and Relays & Switches


To help with installation and operation, we provide technical information, including;

Panel Currents, Dimensions and Battery Capacities


To make sure you have everything you need, we provide forms and documents including;

Account Application Form, Training Registration, Insurance Certificates, and Certificate of Quality System Registration

Latest news

  • Intersec-and-Esprit-blog-image-1024x406@2x

    Haes new Extinguishant panel unveiled at Intersec 2018

    This month we kicked off the new year in style by launching our new Extinguishant Release Control Panel at Intersec 2018, the worlds leadingtrade fair for security, safety and fire protection.
    Read more
  • Season opening hours INT

    Seasonal Opening Times

    With the festive period fast approaching, we would like to take this opportunity to thank you for your custom over the last 12 months and to let you know about our opening times during the festive season.
    Read more
  • Fire India Logo


    Visit Haes at Fire India 2017 – Asia’s Largest Fire and Safety Expo, where we will be showcasing our latest ranges of conventional, addressable and extinguishant fire control panels including a range of marine approved conventional panels
    Read more