Technical Support

Technical Support

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All the support you need

Welcome to our technical support page. Here you’ll find a range of tools to help with the installation, operation and maintenance of Haes control equipment. Download installation & commissioning manuals, visit our FAQs page or watch our support videos.

Need a Manual?

Visit our downloads page where all our installation guides and instruction manuals are available for free download in pdf format.

The page contains manuals for all our current range as well as an archive section for legacy products.

Got a technical question?

Visit our Frequently Asked Questions page where you’ll find answers to our most common queries. Simply select the product from the tab at the top for a list of questions, then click the question to reveal the best answer.

Need help setting up an Elan panel?

Visit our Elan support page for a range of ‘How To’ videos and pdf documents to help set up and program our Elan range of analogue control panels. From a basic system set up to cause and effect programming. Either watch the video or download the pdf, simple.

How do I?

Top tips from Richard

View our top tips videos here

What size batteries do I need?

Download our battery calculator (Excel spreadsheet)

Need to contact us?

If you need to contact us we have a dedicated technical support line ready to help you with panel faults or specific programming issues.

Please call: 01895 422066 and choose option 2

Haes products are trusted worldwide