Haes Support

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All the support you need

Haes experts are always on hand to support you. Whether you need help choosing from our extensive range of fire system products, or you’re planning a large-scale installation, Haes can help

Customer Support Team

For all sales and product enquiries our customer support desk is manned by trained and experienced fire system specialists that can help you over the phone or guide you to find all the product information you need.

Call the team on: 01895 424505

or email:

Technical Support

Need technical support with a Haes manufactured product? Here we offer a range of tools to help you with the installation, operation & maintenance of our control equipment.

From downloads and product FAQs to training videos we’re sure you’ll find the answer you’re looking for.

Visit the Technical Support Page  >

Free Product Training

We offer a free one day training course for our Elan analogue addressable control panels.

The course covers everything you need to install and maintain an Elan System, including:

  • Product overview, features and functions
  • Installation & maintenance
  • Diagnostics & engineering
  • Cause & effect programming

Find Out More Here  >

Book a Product Demo

Would you like to know more about our products or a particular feature of our products?

Book a demonstration.

Find Out More Here  >

Latest news


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    Exclusively developed to address the issues of limited form and function in the conventional panels market for use at sea, the Haes Marine Approved Fire Control Panels are one of the leading products in the market.
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    Welcome Phil to our team

    We are delighted to announce the appointment of Phil Walford as Key Account Manager. Phil brings with him almost thirty years of experience having worked in various roles in the Fire Alarm Industry.
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    Detector Testers Urban Kits

    Founded in 1965, Detector Testers have since set the standard for the testing of fire detection systems and are recognised as market leaders worldwide.
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