Support

Haes Support

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All the support you need

Haes experts are always on hand to support you. Whether you need help choosing from our extensive range of fire system products, or you’re planning a large-scale installation, Haes can help

Customer Support Team

For all sales and product enquiries our customer support desk is manned by trained and experienced fire system specialists that can help you over the phone or guide you to find all the product information you need.

Call the team on: 01895 424505

or email: enquiries@haes-systems.co.uk

Technical Support

Need technical support with a Haes manufactured product? Here we offer a range of tools to help you with the installation, operation & maintenance of our control equipment.

From downloads and product FAQs to training videos we’re sure you’ll find the answer you’re looking for.

Visit the Technical Support Page  >

Free Product Training

We offer a free one day training course for our Elan analogue addressable control panels.

The course covers everything you need to install and maintain an Elan System, including:

  • Product overview, features and functions
  • Installation & maintenance
  • Diagnostics & engineering
  • Cause & effect programming

Find Out More Here  >

Book a Product Demo

Would you like to know more about our products or a particular feature of our products?

Book a demonstration.

Find Out More Here  >

Latest news

  • SQG3 - Sounder Beacon

    The new SQG3 Sounder Beacon

    The latest edition to Haes is the SQG3-VID sounder beacon. The visual indicator device is a combined audible and visual indicator base unit. The mounting surface is suitable for the majority of European detectors. <!–more–> Certified to EN54-3 and suitable as a visual indicating device, it ensures compliance to the latest European Legislation and provides […]
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  • 18 Wiring Regulations

    The New 18th Edition Wiring Regulations

    From January 2019 all cable supports must be fire-resistant throughout the installation. The Institution of Engineering and Technology [IET] and the British Standards Institution [BSI] have announced the forthcoming change to the BS7671 IET Wiring Regulations [18th Edition].
    Read more
  • Fire Doors

    Is it illegal to wedge open Fire Doors?

    Propping open fire doors with bins, extinguishers or wedges is illegal. Fire doors are designed to withstand fire for a certain period and are put in place to stop fires spreading through a building. They protect a building’s occupants while they evacuate and in the event of a fire, stop the smoke from spreading into […]
    Read more