Haes Support

Join our mailing list to receive updates on products & services Join Here

All the support you need

Haes experts are always on hand to support you. Whether you need help choosing from our extensive range of fire system products, or you’re planning a large-scale installation, Haes can help

Customer Support Team

For all sales and product enquiries our customer support desk is manned by trained and experienced fire system specialists that can help you over the phone or guide you to find all the product information you need.

Call the team on: 01895 424505

or email:

Technical Support

Need technical support with a Haes manufactured product? Here we offer a range of tools to help you with the installation, operation & maintenance of our control equipment.

From downloads and product FAQs to training videos we’re sure you’ll find the answer you’re looking for.

Visit the Technical Support Page  >

Free Product Training

We offer a free one day training course for our Elan analogue addressable control panels.

The course covers everything you need to install and maintain an Elan System, including:

  • Product overview, features and functions
  • Installation & maintenance
  • Diagnostics & engineering
  • Cause & effect programming

Find Out More Here  >

Book a Product Demo

Would you like to know more about our products or a particular feature of our products?

Book a demonstration.

Find Out More Here  >

Latest news

  • 93

    The Results Are In!

    Thanks to all who completed our recent survey,  we’ve had some great feedback and it’s been exciting to gather our customers opinions. We’re actively working on some changes based on the feedback collected including tweaking the website to improve both its design and ease of use which should provide you with an even better experience […]
    Read more
  • Infographic-V4

    F-gas changes affecting aerosol smoke detector testers

    For many people aerosol smoke canisters are a popular and effective means for testing the functionality of smoke detectors. However, most
    Read more
  • nittan elite

    Haes selected for Nittan’s Elite Distributor Programme

    Haes are one of the few Nittan distributors chosen for their new Elite Distributor Programme. The programme has been designed to recognise
    Read more